وظيفة IS Senior System Engineer بشركة ام تي ان السودان

 وظائف بشركة ام تي ان MTN سودان

IS Senior System Engineer

Job Category:

Information Technology

Division:

Information System

Location:

Al- Khartoum

Job Summary:

• The purpose of this position is to manage and maintain MTN computer systems, desktops, virtual desktop infrastructure (VDI), peripherals (copiers, printers, projectors) and IT assets. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal systems performance. The employee will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. • As an IS Senior System Engineer, employee will be responsible for providing business systems administration and services configuration to our employees, facilitating the effective use of business software applications throughout the company. • In addition to providing an effective IS Senior System Engineer function, IS Senior System Engineer will maintain business systems to ensure they operate as effectively as possible, and remain supportable by the software provider. You will also be required to test new systems and any changes to existing systems to ensure they are fit for purpose and meet appropriate standards for quality, ease of use and system stability.

Description:

• Building and maintaining knowledge of our client's business systems.
• Ensuring projects are completed to specification within set timescales and budgets
• Working with system stakeholders and end users.
• Responsible to perform on-site analysis, diagnosis, and resolution of complex infrastructure and workstation related issues.
• Responsible to recommend and implement permanent solutions for VDI and domain systems infrastructure
• Responsible for maintaining and deploying VDI and computer images and collaborating with Infrastructure teams.
• Responsible to install, configure, test, maintain, monitor, and troubleshoot VDI environment to meet required systems service levels.
• Administrating VDI environment
• Responsible for keeping domain member’s systems, and supporting tools updated to meet company policies and standards.
• Responsible to install, configure, test, maintain, monitor, and troubleshoot end-user environment to meet required computer systems service levels.
• To provide initial diagnostic and user application support for all employees.
• To manage raised complains effectively and solve it efficiently within the service standards specified.
• Liaise with vendors to ensure escalated user issues are fully rectified.
• To support users remotely.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles (ITIL).
• To take ownership of user problems and be pro-active when dealing with user issues.
• To manage all complains through the IT specified system (OTRS).
• Respond to enquiries from employees and help them resolve any hardware, VDI or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users by providing necessary training and advice.
• Trouble shoots software and hardware failures and identifies network problems when related to domain and VDI systems.
• To escalate more complex cases to the relevant vendor.
• To support on virus infections & hacking attacks
• CSPs Q-system Support
• Layer 1 network support

Job Requirements:

Bachelor Degree in Computer Engineering or any relevant field • 2+ years experience and understanding of operating systems. • 2+ years experience integrating computer systems into company’s network environment. • 2+ years’ experience configuring computer systems, VDI and hardware/software. • 2+ years’ experience with operating systems to include: Windows XP, 7, 8.1, 10, Microsoft Office Applications and Citrix • Experience of configuring supporting and maintaining Microsoft Windows business software applications. • Experience of Virtualization system (VDI). • MCSA (Windows Server), Citrix, VMware or Hyper-V Certification is a plus • CCNA Certificate is a plus

Required Skills:

• As an IS Senior System Engineer, you must have strong problem solving skills with a proactive and customer focused approach. Clear and concise communication skills are also a key. • Self-motivated, capable of handling various issues independently.

Closing Date:

Thursday, November 1, 2018

https://careers.mtn.sd/careers/?q=node/3310/apply

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